The Request / Complaint Service works in the following two ways:
- Anonymous Request - Complaint - Comment This functionality is available to visitors of the Municipal Gate, without the need to register and sign in, so it is anonymous. The visitor selects one of the predefined Categories or the option "Other" and fills in the Title - Description and the Request Text. It also has the option to fill in a Desired Municipality Action. After filling in the fields and necessarily reading and accepting the Terms of Use and the Privacy Protection Policy of the Municipal Portal, the user can submit his request to the Municipality by clicking the "Submit" button. After the successful submission of the Request, the employees of the Municipality of Salamina are informed in order to evaluate it and to take the necessary actions, if such a thing is deemed necessary. The visitor who submitted the request, can not be informed of its progress, as the Municipal Portal does not identify the user, due to anonymous submission of the request.
- Not Anonymous Request - Complaint - Comment This functionality requires the user having already registered and logged in to the Municipal Portal. After the user signs in to the Municipal Portal and selects "Submission of Request / Complaint" the user has the ability to submit a new request including the name, according to the information stated during registration as a user of the Municipal Portal. To submit a new Request, the user selects one of the predefined Categories or the option "Other" and fills in the Title (short description) and the Request Text (extended description). It also has the option to fill in a Desired Municipality Action. After filling in the fields and necessarily reading and accepting the Terms of Use and the Privacy Policy of the Municipal Gate, the user can submit the request to the Municipality by clicking the"Submit"button. After the successful submission of the Request, the employees of the Municipality of Salamina are informed, in order to evaluate it and take the necessary actions, and if deemed necessary they will contact the user who submitted the request. The user who submitted the request, can be informed about his progress, by contacting the Municipality and having available the information he has stated during his registration at the Municipal Portal, as he will be asked to identify the Request.
This functionality requires the user having already registered and logged in to the Municipal Portal, therefore if the visitor has not logged in, he is urged to create an account, so that he can submit his application.
After the user signs in to the Municipal Portal and selects "Certificate Issuance Application" the user has the ability to submit the certificate application by name, according to the information stated during registration as a user of the Municipal Portal.
For the submission of the Application, the user must select one of the predefined Types of Certificates that he wishes to be issued, fill in the details, the text with any details or comments and selects the Method to send the Certificate he wishes. After filling in the fields and after necessarily reading and accepting the Terms of Use and the Privacy Policy of the Municipal Portal, the user submits the application by clicking the "Submit" button.
After the successful submission of the application, the employees of the Municipality of Salamina are informed, who will take care of its processing and if deemed necessary will contact the user who submitted the application. The user who submitted the application, can be informed about its progress, by contacting the Municipality and having available the information he has stated during his registration at the Municipal Portal, as he will be asked to identify the Application for the issuance of the certificate requested.
After the user signs in to the Municipal Portal and selects "Certificate Issuance Application" the user has the ability to submit the certificate application by name, according to the information stated during registration as a user of the Municipal Portal.
For the submission of the Application, the user must select one of the predefined Types of Certificates that he wishes to be issued, fill in the details, the text with any details or comments and selects the Method to send the Certificate he wishes. After filling in the fields and after necessarily reading and accepting the Terms of Use and the Privacy Policy of the Municipal Portal, the user submits the application by clicking the "Submit" button.
After the successful submission of the application, the employees of the Municipality of Salamina are informed, who will take care of its processing and if deemed necessary will contact the user who submitted the application. The user who submitted the application, can be informed about its progress, by contacting the Municipality and having available the information he has stated during his registration at the Municipal Portal, as he will be asked to identify the Application for the issuance of the certificate requested.
